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Research

Canada · ChatGPT visibility · Province by province

ChatGPT named only 44% of the local businesses we tested.

We sampled thousands of main-street businesses across each province.

44%

named at least once

56%

never named

34%

named more than once

9

provinces

When people ask ChatGPT where to eat, shop, or get a haircut, fewer than half of these independent businesses make the answer. Big city or small, the pattern is the same.

Chart 1

Every province, ranked

Share of scored member businesses that ChatGPT named at least once.

  1. 1.Prince Edward Island54% named
  2. 2.Alberta52% named
  3. 3.British Columbia47% named
  4. 4.Nova Scotia47% named
  5. 5.Ontario43% named
  6. 6.Saskatchewan42% named
  7. 7.New Brunswick39% named
  8. 8.Manitoba38% named
  9. 9.Newfoundland and Labrador33% named

Main-street business districts sampled in each province. Black tick = Canada overall (44%). Bar = % of scored members named at least once. Links to the full studies are at the bottom of the page.

  • British Columbia
  • Prairies
  • Ontario
  • Atlantic Canada

Chart 2

In the answer, or missing from it

Strong = named in more than one answer. Partial = named once. Not visible = never named in any tested answer.

Canada overall

Strong

34%

named in more than one answer

Partial

10%

named once

Not visible

56%

never named

By province (fewest invisible first)

  • Prince Edward Island
    46%
  • Alberta
    48%
  • British Columbia
    53%
  • Nova Scotia
    53%
  • Ontario
    57%
  • Saskatchewan
    58%
  • New Brunswick
    61%
  • Manitoba
    62%
  • Newfoundland and Labrador
    67%

Right column = % never named. Few businesses sit in the middle: a member is usually either in the answer or missing from it.

Chart 3

Which kinds of businesses get named

Salons, clinics, and gyms do best. Shops do worst.

  • Health, Beauty & Fitness~56% named
  • Food & Drink~43% named
  • Financial & Professional Services~40% named
  • Shopping~38% named
  • Arts & Entertainmentsmall group~52% named
  • Hotels (Stay)small group~66% named

Combined across every province, rebuilt from each study's rounded category rates, so treat these as approximate. Health, Beauty & Fitness beat its local overall rate in every study where it had enough businesses to count. Shopping fell below its local rate in most. Arts & Entertainment and hotels score high but are small groups.

Chart 4

Lists vs recommendations

Members show up more when someone asks for a list (“best café in [city]”) than when they ask ChatGPT who to see.

“Best X in [city]” lists

41%

of members named

“Who should I see for X?”

32%

of members named

List (discovery) Recommendation
  • Prince Edward Island
    +10 pts
  • Alberta
    +10 pts
  • British Columbia
    +10 pts
  • Nova Scotia
    +9 pts
  • Ontario
    +9 pts
  • Saskatchewan
    +5 pts
  • New Brunswick
    +9 pts
  • Manitoba
    +11 pts
  • Newfoundland and Labrador
    +14 pts
10%20%30%40%50%60%

Lists beat direct recommendations in every province (gap of 5 to 14 percentage points, right column). ChatGPT is more willing to include a local independent in a list than to recommend it outright.

Chart 5

City size doesn't matter

Each dot is one province, placed by the metro population where its businesses were sampled.

30%40%50%60%70%100K300K1M3MMetro population (2021 Census, log scale)Canada overall 44%Prince Edward Island: 54%Alberta: 52%British Columbia: 47%Nova Scotia: 47%Ontario: 43%Saskatchewan: 42%New Brunswick: 39%Manitoba: 38%Newfoundland and Labrador: 33%Prince Edward IslandAlbertaBritish ColumbiaNova ScotiaOntarioSaskatchewanNew BrunswickManitobaNewfoundland and Labrador
  • British Columbia
  • Prairies
  • Ontario
  • Atlantic Canada

Rank correlation between metro population and named rate: +0.13 (no relationship). Ontario's sampled districts alone run from 36% to 64%, a wider spread than the gap between the top and bottom provinces. The business district and its member mix matter more than the size of the city.

Provinces sampled in more than one city are placed at a weighted average metro population (weighted by businesses scored).

Chart 6

What ChatGPT actually said

Real answers from the studies. Sometimes a member makes it. Often a chain or a non-member business takes the spot.

Named someone elseManitoba

You:“best shop in Winnipeg”

ChatGPT named:McNally Robinson Booksellers, Hudson's Bay, Out of the Blue

No member shop we scored showed up.

Named someone elseNewfoundland and Labrador

You:“best cafe in St. John's”

ChatGPT named:Rocket Bakery & Fresh Food, Fixed Coffee & Baking, Coffee Matters, The Battery Café, The Grounds Café

No member cafe we scored showed up.

Member namedBritish Columbia

You:“Who should I see for hair salon in Vancouver?”

ChatGPT named:Bangtown Hair Saloon

A member business made the answer.

Chains named insteadOntario

You:“Who should I see for gym in Toronto?”

ChatGPT named:GoodLife Fitness, Equinox, YMCA

Chains took the answer. No member gym we scored showed up.

Chains named insteadOntario

You:“Who should I see for auto repair in Ottawa?”

ChatGPT named:Canadian Tire, Midas, Mr. Lube

Chains took the answer. No member garage we scored showed up.

Member namedNova Scotia

You:“Who should I see for pub in Halifax?”

ChatGPT named:The Old Triangle Irish Alehouse, Durty Nelly's Authentic Irish Pub, Garrison Brewing Company, Split Crow Pub

Member businesses made the answer.

Provincial studies

  • Read the Prince Edward Island study
  • Read the Alberta study
  • Read the British Columbia study
  • Read the Nova Scotia study
  • Read the Saskatchewan study
  • Read the New Brunswick study
  • Read the Manitoba study
  • Read the Newfoundland and Labrador study

How this was measured

  • Who we sampled. Thousands of independent main-street businesses across each province, drawn from the public member directories of main-street business districts. Only independent businesses with their own website and a matched Google Business Profile were included (50% of directory listings). Chains, civic listings, and members without a website were removed first.
  • When. Every province was measured recently. This is a point-in-time snapshot.
  • What we asked. We asked ChatGPT (OpenAI) the everyday local questions customers ask, in two styles: discovery (“best X in [city]”) and recommendation (“who should I see for X?”). Questions matched each business's category and were pinned to its city. One run per question.
  • What we recorded. For every answer, whether each sampled business was named.
  • How to read the percentages. Each percentage is the share of sampled businesses that ChatGPT named at least once. Strong = named in more than one answer, partial = named once, not visible = never named.
  • Provinces. Each province's rate combines all of its sampled businesses. Ontario is the combined result of its sampled districts.
  • Limits. Prince Edward Island has the smallest sample, so its rate is the least certain. Category rates are approximate. ChatGPT answers change with wording, model updates, and time, so a business that wasn't named here can still appear later.

Coming next

Battle of North America

Same questions, same scoring rules, Canadian provinces against US states. Canada's side of the board is in. The US side is a placeholder until those runs are done. No US numbers are shown here.

Canada

44%

named · 9 provinces

USA

—

US states: data coming

Placeholder

Point-in-time ChatGPT snapshot, measured recently. Prepared by CLIXERA from its published main-street business district studies. All CLIXERA research